RETURN & EXCHANGE POLICY

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Effective Date: April 3, 2025
Thank you for shopping with NNJA Skills LLC. Because our items are exclusive and made with care, we want to ensure you're satisfied with your purchase. Please review our policy below for returns and exchanges.

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1. Eligibility for Returns

To be eligible for a return or exchange, the item must:

• Be unworn, unwashed, and in original condition

• Have all original tags and packaging intact

• Be returned within 10–30 days of delivery

• Not be a final sale item (see Section 4)

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2. How to Request a Return

Email us at [your contact email] with your:

• Full name

• Order number

• Reason for return

• Photo(s) of the item (if defective or damaged)

We’ll respond within 2–3 business days with next steps.

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3. Refunds or Store Credit

We offer the following options based on the situation:

• Refund to original payment method (minus shipping)

• Store credit for future purchases

• Exchange for a different size or product (if available)

Please note: Refunds may take up to 7–10 business days to appear on your statement.

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4. Final Sale Items

The following items are not eligible for return, exchange, or refund:

• Clearance or sale items

• Gift cards

• Custom or made-to-order items

• Items marked "Final Sale"

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5. Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery. We will cover the cost of return shipping and send a replacement or offer a full refund.

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6. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

We recommend using a trackable shipping service. We are not responsible for lost or delayed return shipments.

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7. Contact Us

For questions or help with your return, contact us at:

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NNJA Skills LLC
Email: CS@xskillsx.com